barnsley council complaints
If the action being taken is different to that of which you have requested (e.g. } The quickest way to tell us about it is online, by filling in our complaints and compliments form. Information regarding Council, Cabinet and committee Although Jean-Jack Queyranne, president of the regional council of Rhne-Alpes, suggested that the merged region could alternate between the two seats, with plenary assemblies in Lyon and standing committees in Clermont-Ferrand, the idea was scrapped given the comparison to the experience of the European Parliament with its two seats in Brussels and Strasbourg. The report added: There are currently 55 disrepairs cases, 48 of which relate to damp, mould, and condensation in some way. In this section you can access a wide range of information and Your support allows us to keep holding decision-makers to account and report on everything that happens in the town, good or bad, fairly. If you require any further information please contact the representatives. Make a formal complaint Youll usually need to email or write a letter to the headteacher and to the governing body telling them youre making a formal complaint. BARNSLEY Council's pledge to spend millions of pounds on repairing the town's pothole-ridden roads does not go far enough and more locations should be targeted, a councillor has urged. YUMPU automatically turns print PDFs into web optimized ePapers that Google loves. We will not share your information and will, Reducing winter deaths to become a priority, Mum speaks out over shock cancer diagnosis, SEND school undergoes colourful transformation, Charity shop to be opened by ex-rugby star, Barnsley MasterChef contestant through to knockout stage, Birds of prey re-introduction scheme is unsuccessful. Weve recently worked closely with tenants to produce together a robust action plan which sets out what were doing to tackle the causes of damp and mould, and how we respond to instances that have progressed and require repair. It's important to note that there are some types of complaint which won't be considered under this procedure. BARNSLEY Council's pledge to spend millions of pounds on repairing the town's pothole-ridden roads does not go far enough and more locations should be targeted, a councillor has urged. Learn more Are you sure you want to delete your template? We will not share your information and will, Mum speaks out over shock cancer diagnosis, SEND school undergoes colourful transformation, Charity shop to be opened by ex-rugby star, Barnsley MasterChef contestant through to knockout stage, Birds of prey re-introduction scheme is unsuccessful. Vape prosecution for shop owner. Sarah leads our senior management team (SMT). We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Laurent Wauquiez was elected president of the regional council of Auvergne-Rhne-Alpes at its opening session in Lyon on 4 January 2016. decisions and obtain details for your local political We will provide a written response to your complaint as quickly as possible, and normally within 30 working days of receipt of your complaint. But we need a little helping hand to do so. A cabinet report said: It is disappointing that some of our customers do not continue with their complaints or withdraw them, and this can be for a variety of reasons not always known to us. Young first time buyers turns dingy council house into 'dream home' for just 10,000 Four-year-old girl 'assaulted by drunk man near Tesco supermarket' before hero stepped in More than 260 of the complaints they received were fully upheld, whilst 123 were partially upheld - meaning the council agreed there had been some fault in its actions. A review of the process we have in place for the action taken on discontinued complaints has taken place in quarter one of 2022/23 with the aim of seeing a reduction in the number of complaints which are being discontinued.. take time to think about the complaint you wish to make and the outcome you'd like. Fixed term contract. Comments are moderated so may not appear immediately. PURPOSE OF REPORT 1.1 The purpose of the report is to provide Cabinet with an analysis and overview of the customer complaints handled under the Council's management of customer You're entitled to expect the highest standards of conduct from all members of the council, however, if you are unhappy with the actions of a councillor you can make a complaint. The first step is to phone the complaints line on (01226) 773555. 2 How do I make a complaint to Barnsley Council? Most local councils have a complaints department or customer services department. This page was last edited on 24 December 2022, at 13:47. We have a rolling programme of works for our housing stock to maintain all homes to a decent standard and we encourage tenants to report any concerns to our repairs hotline on 01226 787878. hmo0?*UHJ4:uCJ\(q&nL9% 8p!\:q a? gTC%.#%#WW4*d-#>~7N4nqYhK[Y]bt6z~A'Q4LiLtZ. If you've a complaint or a suggestion its often easier to sort it out by talking to somebody in the service first. if (banners[i] == 'top-dmpu') { 2023 Barnsley Metropolitan Borough Council. Your file is uploaded and ready to be published. To make a formal complaint, ask amember of staff for a leaflet'Complaints against the Council'. Such questions submitted 4 How do I claim my 150 council tax How Do I Get In Touch With Barnsley Council? Use this comments section to discuss problems you have had with Barnsley Metropolitan Borough Council, or how they have handled your complaints. All rights reserved. It might be helpful to make some notes about the key points you wish to raise and the examples you have to support what's happened. The town and its people have changed dramatically since then but the Chronicle has been a constant. You dont have to use our complaints procedure to do this - you can complete one of our online forms to tell us about: You cansee all of our online report formsor contact us using our online enquiry form. Its sole subprefecture is Villefranche-sur-Sane. However, 211 of those complaints were later discontinued - either due to the customer withdrawing their complaint or no long wishing to engage with the process - bringing the total number of resolved complaints to 501. This may mean meeting with us, talking to us and sharing documents to support your complaint. We want to know about your experience of our services. Our frontline staff have also received training so that they can spot the signs of damp and mould and report it. In 2015 the Metropolis of Lyon was separated from the department of Rhne. In 1971, one commune from Isre was incorporated into Rhne. Barnsley Metropolitan Borough Council complaints contacts. [7], On 21 June 2014, the new headquarters of the regional council of Auvergne at the Htel de Rgion in Clermont-Ferrand at 59 boulevard Lon Jouhaux was officially opened, built at a cost of 81 million. Information is also provided on dates of future meetings, Before you write the email, identify who exactly needs to receive your email. The Local Government and Social Care Ombudsman received a complaint from a parent - referred to as Mr X in a report obtained by the . If your complaint is about a council service however, please use our complaint or compliment about a council service form instead. The decrease from 2017 to 2022 has seen the council the fourth-most improved - behind Sheffield, North Lincolnshire and Scarborough. Rhne ( French pronunciation: [on]; Arpitan: Rno) is a department of east-central France, in the central-southeastern Auvergne-Rhne-Alpes region. Local Government and Social Care Ombudsman Online: . Our SMT is responsible for making sure that policies approved and decisions made by councillors are implemented effectively. [5] With Laurent Wauquiez, promising reduced costs, elected president of the region following the 2015 regional elections, any arrangement involving frequent travel between the two cities was definitively ruled out. Residents may be more aware of their right to complain, making a complaint is now more accessible, and this is the first full year report on complaints since the pandemic. Sarah Norman is the Chief Executive of Barnsley Council. meetings. Sophia Tattersall, 42, of Church Street in Gawber, has long been campaigning for better support with children with disabilities. A COMPLAINT against Barnsley Council's disabled children services has been upheld after an independent investigation carried out by inspectors found the provision 'fell short'. We give emergency/urgent priority to repairs that put anyones safety, security, or health at risk. officer delegated 06/01/23 By Jack Tolson. Production Editor, Ashley Ball, said: "In an ever changing media world, its important that news is reported correctly and without any hidden agenda. One distinguishing feature of Barnsley dialect was a fronted vowel in Barnsley. decisions taken by Cabinet, committees, etc, as well as Therefore, we want to make sure that you can provide us with this information and know how to do this. You can read more aboutthe feedback we received last year and how we're using it in our annual customer feedback report. Email Customer Services on online@barnsley.gov.uk. For example - if you're requesting an action to be taken the service responsible for this may be able to address the matter without you having to use the complaints process. When you make a complaint to children and family services you should be given information about what will happen to your complaint and how long this will take. The regional council of Auvergne-Rhne-Alpes currently consists of seven political groups. QD~0 \ 3 Can you check your housing benefit online Barnsley? It is important to remember that if you do not want to give your name when making a complaint to Ofsted, you can choose to remain anonymous. Its our belief that news should be available to everyone regardless of their circumstance. Questions can be submitted in writing to the Service Director appropriate response approved by the relevant Cabinet Spokesperson Thus, Rhne was enlarged several times to incorporate into it the suburbs of Lyon from neighboring department: With these enlargements, the area of the department increased from 2,791km2 to 3,249km2 (16.4% larger). always treat your complaint seriously and with great importance. 28/04/23 By Jack Tolson. Welcome to Barnsley Council's annual complaints and compliments report, which provides the council, partners, and members of the public with important information on what our customers have told us about their experiences and expectations of the services they have received during 2021-22. In 2019, it had a population of 1,875,747. ", We will not share your information and will use it in accordance with We have one number for you to contact us on: 01226 787878. Initial complaints should be directed to Barnsley Metropolitan Borough Council directly. If you need any information on our website in an alternative format: email online@barnsley.gov.uk. endstream endobj startxref How many people are homeless in Barnsley? Contents show 1 What is the phone number for Barnsley? [4] Rhne lost 16% of its territory, and 75% of its population. The Regional Council of Auvergne-Rhne-Alpes succeeded the Regional Council of Auvergne and Regional Council of Rhne-Alpes. }, We have been at the heart of our community, every week, since 1858. You can also make a complaint or a compliment by: telephoning (01226) 773555 between Monday and Friday 9am to 5pm. Apr 2011 - Present12 years 1 month. New figures have shown that as of November 30, there were 562 live requests from tenants relating to damp, condensation or mould which were waiting inspection. LIFE expectancy for both men and women in Barnsley is significantly lower than the national average. Why Is The Flag Flying On Barnsley Town Hall? in accordance with the requirements below, together with an You consent to our use of cookies if you continue to use this website. ", We will not share your information and will use it in accordance with You can find the agendas, minutes of previous From October to December, there were 210 people in Barnsley eligible for support 127 of which were classed as homeless, while 83 were threatened with homelessness if not for intervention. What constitutes gross misconduct for a headteacher? You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. Call Main switchboard on 01226 770770. Well, in case you didnt already know, Barnsley are based in South Yorkshire, and a (usually derogatory) term often used to describe Yorkshiremen by folk from other parts of England is a Tyke. By. ", We will not share your information and will use it in accordance with As the fourth week of heats of MasterChef 2023 kicks off, find out who's serving up their finest dishes in the hopes of impressing John Torode and Gregg Wallace. Any resident of the borough is permitted to ask formal questions [17][18], The regional council includes 18 thematic committees with advisory roles, each composed of 38 members with a chairperson and two vice chairpersons. BARNSLEY Council has been named as the fourth-most improved local authority in Yorkshire and the Humber - seeing 43 per cent less complaints than it did five years ago. Core Services Directorate, PO Box 609, Barnsley, South Yorkshire S70 9FH or by email: governance@barnsley.gov.uk(please put 'Council Questions' in the subject line). questions submitted after this deadline will he held over until the Should we continue to cover content like this? Rotherham Metropolitan Borough Council. Arturo Gulla, Director of Property Services at Berneslai Homes, said: Keeping tenants safe is our main priority and we have procedures in place to deal with damp and mould. These inspections can take place at any time and there are several possible triggers. [5][6] Originally built at a cost of 147.1 million as the seat of the regional council of Rhne-Alpes, the construction of the building was approved by the regional council on 7 April 2005, followed by a European-level architecture competition from November 2005 to September 2006, the procurement of a building permit on 30 August 2007, groundbreaking on 8 July 2008, and the relocation of employees over a six-week period starting on 19 May 2011. 0300 123 5000. decisions taken by council officers. Failure to uphold public trust and maintain high standards of ethics and behaviour within and outside school. However should you not receive contact from us within this timescale please be assured that any contact we receive will be considered and processed at the earliest opportunity. The new procedure will ensure that any category one hazard jobs are completed within 24 hours. Rivers include the Rhne and the Sane (which joins the Rhne in Lyon). The Flavours . Under the current Lettings Policy available homes are advertised as follows: D\`H6 \- ua@!# a complaint) an explanation will be provided. email [emailprotected]. Your email request was received on 3 December 2015 and I am dealing with it under the terms of the Freedom of Information Act 2000. Your request will be processed as soon as possible, and we will try to Nick Beighton, the chief executive of online fashion retailer Asos, has said he has put in a shift at the Barnsley warehouse where concerns were raised about working practices last . relating to the business of the Council. Make sure that you understand the complaint and the products and services that caused the problem or complaint to occur. The number of compliments the council received also dropped this year. All enquiries We have one number for all enquiries - 01226 787878 A compliment is when you're happy with something that we may have done or said, the way that we have acted, or with a decision we've made. var banners = ['mpu2', 'mpu3', 'mpu4', '']; You should keep a copy of everything you send. to updates in order to receive information via e-mail regarding always make contact with you. The quickest way to tell us about it is online, by filling in our compliments and complaints form below. We're responsible for managing around 18,000 homes on behalf of Barnsley Council. barnsley council jobs in Barnsley Sort by: relevance - date 75 jobs Business Support Officer new IMH Recruitment 4.7 Barnsley 11.18 an hour Full-time Monday to Friday + 1 In-person Cleaner - Laithes Primary Norse Group 2.4 Barnsley S71 19,586 a year Part-time Monday to Friday 25,503 - 29,938 a year. This should include a detailed programme of proactive planned inspections to properties which may be at greater risk of damp and mould issues. This compares poorly to South Yorkshires overall crime rate, coming in 15% higher than the South Yorkshire rate of 94 per 1,000 residents.Historical Crime Rates for Barnsley.
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