bt youview box stuck on loading
I have had a retail Youview box almost two years now and have had very little problems with it. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. I've tried that about 15 times now, to no avail. Until I saw this thread, I was blaming that for this symptom. on Need help with these connections? My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? (As fine as they ever do on my poor internet connection lol). Release the down button and press the power button to say yes. Humax have a reputation for being the best Freeview / Youview boxes around. Mine has just started doing the same thing. 05-07-2022 on 01-05-2019 Yes everything seems to be working correctly. I believe there is a maintenance mode which you can get into, which may give you more recovery options. It is a bt youview box. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 12:11 PM. Take a look at the forum I mentioned. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. To check for a software update, follow the steps below: Press the YouView button, select settings . Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. You can print a freepost label to eturn the box if you wish. I take it you arent on a YouView contract with Plusnet, or you would have their box? on 12h01. At that time, I switched it off and left it unplugged for a minute or two. Once you have had a chance to test it out post back and let me know how you are getting on. Within three seconds press and hold the power button on the front of the box and hold both buttons. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I am now trying a full factory reset. Hello. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) The broadband still keeps dropping. Update: Looking at some of the advice on this site, I have tried some of the reset options. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 24-04-2019 I'm happy the new box is working well. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. on mode 4 (interenet reset keeping recordings) are the ones to consider. Welcome to the Digital Spy forums. This can be causes by it being knocked while it was turned on. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. From My Account you can also check your connection and test your line for any issues in the Service Centre. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 20h29. Hi@SiGreenwood Did you receive the new box OK? Follow these steps: Turn the power on using the switch found on the back of your box. My box has a repeat problem. We haven't changed anything. 23-04-2019 If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Update 2: Have tried software reset (recommended) and both factory reset options. The YV persistently tells me it can't connect to the internet. Visit our full contacts page here. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". This can be causes by it being knocked while it was turned on. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. I can't tell you what the model or software . The factory reset keeping recordings worked! If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . 01-05-2019 I will also have had a BT Youview box from BT just under 6 months now. My husband . on 10h41, on Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. 04-04-2020 14-12-2020 24-04-2019 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Access from your Country was disabled by the administrator. 04-05-2019 Thanks, are you saying that you think the hard disk has died then? please let us know how you get on with a 4K recording. It is described at. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. You do not have permission to remove this product association. 11:52 AM. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 14-12-2020 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. This site uses cookies. Hi, my youview box is stuck on the loading page. David Me too, on my DTR1010. 14-12-2020 06-05-2019 We use cookies on our website. If youd like to join in, please sign in or register. Sadly factory reset stopped at set up broadband connection. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 17h06. 8h37. I would still be inclined to get it replaced under warranty. With regards to the non loading, this is normally a sign of a catastrophic failure. 13-04-2020 At that time, I switched it off and left it unplugged for a minute or two. YouView+ UHD box stuck loading and needs full factory reset. Myview recordings and scheduled does the same. 16h55. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? If so have you had a chance to test it yet and with large recording on in 4K? 11h53, on Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. All rights reserved. I've sent you a Private message explaining how you can contact the forum moderation team. However, this time, that remedy does not seem to work. I've seen a packageremoved when a fibre upgrade has been done. 25-04-2019 I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. 14-12-2020 Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Do you have a current BT TV subscription? It took 2 full resets before the box started working again. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. We followed the user guide instructions and Googled every possible solution without luck. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Hi, no I don't have a subscription. If you're not and you don't, it's time to go shopping. Sorry you are experiencing a problem with BTTV. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Have you upgraded recently ? you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. In the latter two cases, a message on-screen literally says sorry, selected option failed. 15-12-2020 If this does not do the trick, then your device may be due for a software update. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. . I believe there is a maintenance mode which you can get into, which may give you more recovery options. Thanks. please let us know how you get on with a4K recording. Factory reset, delete recordings. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. 04:00 PM. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. on on IThanks for that, I'm surprised it lasted less than a year. Not sure what box model you have? Until I saw this thread, I was blaming that for this symptom. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). I've arranged for a replacement box to be sent and returns packaging to return your existing box. 22h00, on mode 4 (interenet reset keeping recordings) are the ones to consider. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Are you currently in a TV contract with BT ? 04-04-2020 12h21. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Maintenance mode is used to recover your box when something has gone wrong with it. Check here: https://community.bt.com/t5/notes/privatenotespage, on Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Internet/USB Recovery, delete recordings. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. By selecting Accept, you are agreeing to our cookies. Model number 91-00438. Some would say that yours has done well to last three years. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Make sure you keep the box in standby. 02:48 PM, on p.s. Hi, thanks for your reply. 14-12-2020 17h30. 05-07-2022 The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. We know how important recordings are so we do offer options to keep your recordings. 03:09 PM. Yes I received my new box and it all seems to be working fine. Luckily I managed to watch other recordings on catchup. p.s. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. The box light will turn blue, Press the button on the top of the box. BT TV. I'm really glad to hear you've received the new box and all appears to be well. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. I'm really glad to hear you've received the new box and all appears to be well. 11:35 AM, on DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. It just seems to get stuck on the YouView loading screen forever. Make sure you keep the box in standby. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. on Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. on You can print a freepost label to eturn the box if you wish. Thank you so much. Remember all of your recordings and personal data will be deleted. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 04-04-2020 14-12-2020 Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. YouView TV Ltd 2023. This first happened about a week ago. Give it a couple minutes to get itself ready and then it should load as usual. 12-04-2020 The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Which youview box model is it ? We can't get past the message Freeview Loading. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 9h11. Select Software Information. However, this time, that remedy does not seem to work. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. 03:34 PM, on A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. It looks like you're new here. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. on I'm with PlusNet fibre using a TalkTalk box. Thanks in advance for any help you can give, on A YouView Box FAQ. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. If youre using Powerline adapters, make sure these are connected also. I'll let @JohnC2 as he isn't in the office today. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. on To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. YouView TV Ltd 2023. Read our cookie policy. YouView TV Ltd 2023. You view box stuck on loading page. Re: YouView+ UHD box stuck loading and needs full factory reset. 04-04-2020 Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. It is described at . Either way, the box is effectively dead. The Ethernet cable is securely connected to the Ethernet port. We haven't changed anything. All rights reserved. Hi@SiGreenwood thanks for sending over your details. Leon, did you use the delete recordings option or keep them? Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. This first happened about a week ago. - edited I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Humax say that the failure rate is within industry norms, but they would, wouldn't they. / 3.3.168: Complete: BT: I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Any advice would be appreciated. I've tried all the options on Matainence Mode and get an error all the time. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. If it does then you have the original Humax DTR-T1000. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. YouView box not booting. Model number 91-00438. You may be able to get it working again by going into Maintenance Mode and performing a reset. Turn the power on using the switch found on the back of yourbox.
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