croydon council bin collection contact number
Free bins. The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. 10.3. I am 3.12. Veolia have a 15 year contract with Croydon Council which began in 2003. Croydon Borough Council, Download a zip file of all correspondence. Croydon is one of eleven metropolitan centres of Greater London. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. under theEnvironmental Information Regulations 2004. We are committed to making our website accessible to all visitors. Bookmark the There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. What annoys me is the arrogant assumption that people can travel to libraries for details if they dont have home internet. Bin Serial Number So far I have only received a single response on 8th September stating that they will chase up the service for the data. services through our wholly owned subsidiary Please see clause 6.4. for further details. Its quick and easy to organise commercial waste collection for your business. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. It is intended solely for the addressee. In your request for Internal Review, you asked the Council to reconsider 10.5. In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable). You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Perhaps the one we got was the best in the circumstance. Thank you for your request for information received on2 August 2021. View as HTML, 92K The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. Is what has happened so bad that you want that person to lose their job? It is then sent to a composting facility where it is turned into a soil improver. Please contact the Council as soon as possible. Find out how to start or renew a garden waste collection. This email contains proprietary confidential information some or all of Our nationwide network means we offer waste collections anywhere in the UK. Croydon is big, busy and constantly changing. The principles also apply to all those in other sectors delivering public services. All garden waste should be placed loose inside the bin(s). View as HTML, DearA Hooker To arrange low cost waste collections call 0800 211 83 90. But that is not the whole story. After the free bins arrive at your chosen location, fill them up with the agreed waste type. If you didnt receive an email, please check your spam or junk folder. The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). You must also cancel the Service if you will no longer be a resident in an eligible property within the London Borough of Croydon. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. The service is not available to local businesses or tradespeople. Non existant = not existing or not real or present. The latest changes, announced last week, were put in train well before the May local elections, although that has not stopped Jason Perry, Croydons part-time Mayor, from trying to claim credit for the upgrade. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. is a registered charity in England and Wales (1076346) You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. 1.2 Integrity After creating a waste management plan for your business, our collections will be reliable and regular. current COVID 19 (Coronavirus) outbreak you may experience some delay in The Seven Principles of Public Life Bernard Weatherill House You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. To learn more and sign up for the service visit the council website. information requested. We can work around access times to arrange collections at convenient times. This service costs 71.02 for one year for one bin. 2.4. they were installed, i.e. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. I am surprised to learn about what has happened at the Garden Centre and was unaware of this. Frequent contamination may result in the cancellation of the Service at the Councils discretion. New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. About the garden waste collection service Check your garden waste collection days. New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. Hide, Send feedback directly to the content team using our website feedback form. 9.2. any business day between the hours of 9am and 4.30pm. As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. Croydon Council the author immediately by replying to this email. The garden waste service costs 65 per bin per year. However, this is not the data that I have asked for. [FOI #778669 email]. Delivery will be completed when the bin(s) are placed at the property named in your application. Please find attached our response to your request. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. 6.10. Can you provide an update on when I can expect to receive the data requested please? I have been chatting to the councillor Danielle about this so I know she is aware. All public office-holders are both servants of the public and stewards of public resources. Show Installation date 6.5. The remaining roads are cleaned every four weeks. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. Information should not be withheld from the public unless there are clear and lawful reasons for so doing. And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. For more information about Canterbury-Bankstown's residential waste and recycling services. located in the, After over 3 months, I hope you can understand that this is not an Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. (LogOut/ I am undertaking some research into usage of Bigbelly bins. Yours sincerely, You shall keep the bin(s) safe and secure. The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. 7.9. Based in Croydon and edited by Steven Downes. the time/date of every collection made from each of the Bigbelly bins located in the, After over 3 months, I hope you can understand that this is not an In the unlikely event that there is a problem with the garden waste collection Service: Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. cannot accept responsibility for any loss or damage arising from the use The calendars not worth the paper it was printed on anyway. Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. Order a garden waste bin. Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. 7.4. What the council itself describes as a simple task will now be possible in one area of the councils clunky website. The Parties can cancel the Services in the following ways: Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. 8 Mint Walk, Based in Croydon and edited by Steven Downes. Mr Perry please accept this Surrey Street Raspberry . However, this is not the data that I have asked for. One has to question their priorities when it comes to making cuts. Date and Time of Collection The subscription payment otherwise covers the cost of the Service. Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. Thank you for your request for information that was received on2 August I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. 7.1. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. For my experience , there is no service full or otherwise . I note that it is now 5 weeks later, and have not had any update to this request. To: FOI <[Croydon Borough Council request email]> Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. We have chased the service for the requested information and hope to be in a position to respond to your request soon. Council services, online, 24/7 www.croydon.gov.uk/myaccount. For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. 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ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. 7.1. Yes! Business Waste can make sure your company complies with Croydons strict regulations. 6.4. The percentage of waste recycled in the borough has risen consistently, reaching an impressive 44% in 2011. Are you the owner of any commercial copyright on this page? Take a deep breath and be polite you may be surprised at the response. Delivering 24 hour council services to residents, visitors and businesses in Croydon data that you have. So far I have only received a single response on 8th September stating that they will chase up the service for the data. 1.4 Accountability To find your local library and opening hours, visit the council website. I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. We are making it easy for residents to get their bin calendars online this year. Once garden waste has been collected from the household it is the property of the Council. Find out how to start or renew a garden waste collection. 8.2. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. 1.7 Leadership the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon The Service is not available for all households eligible for a kerbside household service. New Customers If you would like to become a customer, please follow the link below to contact a member of our team. Do you supply a duty of care certificate? SocietyWorks Ltd 7.6. Croydon Council If on arrival it is deemed that your property does not meet the requirements of an eligible property ie: Health and Safety Issues or other anomalies) the bin(s) will not be delivered. So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. Births, deaths, marriages and citizenship, About the garden waste collection service, Change your garden waste collection address, Garden waste collection service terms and conditions, Pay for or renew a garden waste collection. Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. How we collect your garden waste. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. Croydon Borough Council, Slattery, Mary, Operating hours and important information can be found online. We're waiting for A Hooker to read a recent response and update the status. Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. Sounds another rubbish idea, along with Perrys war on clean air and litter police. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. Holders of public office should act solely in terms of the public interest. Can you provide an update on when I can expect to receive the data requested please? Change). Occasionally the Contractors delivery to you may be affected by a Clause 13 event. Yet to see any evidence of customer service at any level. Are you the owner of any commercial copyright on this page? Please rinse out all bottles, jars, tins and cans, Junk mail and envelopes (including windows). send you a fee notice and we will require you to pay the fee before Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. provided additional information in answer to the issues raised in your Presentation. Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. have been taken to ensure that no viruses are present. The Council (via the Contractor) will make every effort to carry out collections on your collection day between 6am and 8pm. 2000andwe aim to senda response by30 August 2021, however due to the This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. And how come he cant provide this while he circulates his monthly propaganda leaflet? document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Yes, of course. mySociety Croydon, CR0 1EA You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. I note that it is now 5 weeks later, and have not had any update to this request. We are committed to making our website accessible to all visitors. The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. View as HTML, 156K If it is any help to those who lost their jobs. This is included for free every time we collect any type of waste from your premises. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Thank you for your patience and understanding. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. Thank you for your patience and understanding. He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. Croydon Borough Council, Slattery, Mary, 2.5. your request as you believed that you had not been provided with the Well arrange waste collection at a time and frequency to suit you and the amount of waste you have. Disability Croydon run a place called Ourspace at 50 High St Croydon. Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. Communal collections for flats will not have calendars, but residents can check their collection date on the same webpage. I dont think we can complain too much and its on a par with other Boroughs. We provide commercial You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. NOTE: Please do not edit the subject line when replying to this email. Bin Serial Number You can only report a missed collection after 6pm on collection day and up to two days after your collection day. We cover all business sectors with regular and reliable collections. following information: Please can you provide an output in Excel format of all collections made The bin(s) remains the property of the Council at all times. There are three ways to report the missed collection of a rubbish or recycling bin. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. Should you have any difficulties with reading the spreadsheet kindly There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. 4.2. Contact us if you think it should be reopened. The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. Council services, online, 24/7 www.croydon.gov.uk/myaccount. https://www.whatdotheyknow.com/request/b New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. Notices shall be deemed to have been duly given: 14.3. In your request for Internal Review, you asked the Council to reconsider Bin "Fullness" reading at time of collection (if available). This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. 2.3. Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Show We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. of Sustainable Communities, Regeneration & Economic Recovery, who has The Council shall be free to sub-contract the provision of the Services (or any part thereof). 6.11. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. disseminate the information contained within this e-mail. However, this is not the data that I have asked for. does not fulfil my request in any shape or form. Pay for or renew a garden waste collection.
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