staysure contact email
0000266785 00000 n 0000009965 00000 n Its quick, easy and totally free. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. They weren't sent to her email address, which would have been simple. Full-Time. Good price and easy to fill in medical history. We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. Staysure has an overall rating of 2.8 out of 5, based on over 116 reviews left anonymously by employees. Electronica Finsmart Solutions Private Limited, List Of Financial Service Companies In USA, List Of Financial Service Companies In India, List Of Financial Service Companies In Detroit, List Of Financial Service Companies In Atlanta, List Of Financial Service Companies In Houston, List Of Financial Service Companies In San Jose, List Of Financial Service Companies In Dallas, List Of Financial Service Companies In Las Vegas, List Of Financial Service Companies In Miami. I can't begin to tell you how distressed they are over it and they show no compassion to a man who might have passed away before they actually receive the money. Opening Times. 2023 Resolver Consumer Online Limited. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . It goes against our guidelines to offer incentives for reviews. Sun. I was extremely impressed to receive the call at EXACTLY the promised time arranged. Since I was overseas at the time I did not have all my policy details to hand. This can be due to age increase, level of cover and any other changes that may have occurred. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. The call centre staff were helpful & efficient. No administration fee is changed while making changes through MyStaysure. So patient and helpful. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. john. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Anyone can write a Trustpilot review. Glad my travel insurance was with them. I was able to complete my claim online and upload copies of the letters from P&O. Name Job Title/Designation Company Email Contact Number View Number; Human Resources (HR) HR . 0000020108 00000 n Replies to negative reviews in < 24 hours. Registered office . Staysure specialises in financial services. Thank you for choosing StaysureKind regards, Alex, Dear Ms JohnsonThank you for taking the time to leave a review.I am glad to hear that you find the agents very helpful when arranging your insurance.Kind regardsEmma, Information provided by various external sources. At Staysure Group, our greatest asset are our people. We use cookies to make our services work and collect analytics information. Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Email Address'. 0000022333 00000 n I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Thank you Staysure. Purchasing this product was easy enough but once we needed to claim things were not so easy. Good Value. The excess amount is shown under each section in the table of benefits in your policy wording. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. I had to change one thing and he was very calm and talked me through the process. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. I can confirm that a final written response will be sent to you within the required timeframes. All my questions were thoroughly answered and my concerns were considered. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". It is a requirement expat policyholders living in Spain need to have a TSE card. We have used Staysure for quite a number of years now. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. 0000004926 00000 n Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Location: Hybrid - Travel to Northampton or London 1-2 times per month. Dear Austin D, Thank you for your feedback. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Thank you for choosing Staysure! Salary: 60,000 + 10% bonus. Britannia House, 0000003186 00000 n Good Service call handler was knowledgable and helpful. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. Write to us. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Get contact details including emails and phone numbers (business & personal). Resolver is free. Consumer guides, newsletters, surveys and more! This is the first time we've been abroad, so we'd never had travel insurance before. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . NN4 7YB. Available 24/7, it's the easiest way to view your documents or to make any changes. We are pleased to hear you will be recommending Staysure to others and that you found the price excellent. Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. 5 reviews. 0000000016 00000 n This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Here are 8 tips for writing great reviews. Staysure. Rocketreach finds email, phone & social media for 450M+ professionals. If you ever need to claim then it is a total nightmare how on earth did they reach their status, Thank you for taking the time to leave your feedback. Kind regardsKatie. The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. We use dedicated people and clever technology to safeguard our platform. JO. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Share. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. 0000003360 00000 n I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Payment through the automated process proved not to be possible. Northampton Useful. The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). Finalised the policy. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. Great value with quality extras. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv 0000258181 00000 n 0000015353 00000 n We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. Staysure Expat Claims . You may change your settings at any time or accept the default settings. I have been a Staysure customer for some years. 0000276322 00000 n We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Just raise a case and leave feedback after. I have renewed based on previous claims experience and the fair treatment of cover offered during Covid. STAYSURE.CO.UK LIMITED is a Private limited company (Ltd.) company based in BRITANNIA HOUSE 3-5 RUSHMILLS NORTHAMPTON, United Kingdom, which employs 320 people. Thank you for choosing StaysureKind regards, Emma. 0000009570 00000 n I have my household insurance with Staysure and am happy with it. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. There are 48 customers that Staysure, rating them as bad. | Read 220,861-220,877 Reviews out of 220,877 This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. 0000004549 00000 n Thank you so much for the friendly chat and going over your working time to support me. Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. Useful telephone numbers - we are here to help you Call our Customer Services Team If you have a query or need to amend your policy in any way 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Call our 24 hour Medical Emergency Support If you require medical assistance whilst on holiday +44 1403 288 414 Freephone when calling from a landline within the USA +1 844 780 0639 If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. We are pleased you found your experience simple and quick when organising your policy. Staysure Expat Travel Insurance military & senior discounts, student discounts, reseller codes . Replies to negative reviews in < 24 hours. Those aged under 71 can have a single maximum trip duration of 50 days (which can be upgraded to 100 days for an additional premium if agreed). We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Resolver is a totally free service that you can use to complain effectively. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. Thank you for your feedback and your kind comments, we will pass your comments on to the team. There is little information from Staysure. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. 0000014277 00000 n The outcome was very favourable and I booked for our long stay holiday with confidence. This add-on can help if you have a medical emergency while taking part in winter sports activities. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. Address Northampton, ENG. Verification can help ensure real people write reviews about real companies. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. We are . . 0000016559 00000 n By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. You've rejected analytics cookies. Get started now and lets get this sorted. All rights reserved. Thank you for choosing Staysure and we hope you have a lovely trip. Over 500 people work across our brands and our head office is in Northampton. Cover includes medical emergencies, having to cancel your holiday, baggage, stolen cash and more. Registered ofce: First Floor, Grand Ocean . Many thanks. Please call our customer service team who will happily investigate the matter further for you.Many Thanks. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. 0000006892 00000 n declared conditions. Call our contact centre on +34 952 010 057. . The quickest way to get in touch is to message us online, this will then email us directly, just click here. Wouldn't go anywhere else for our travel insurance. It was a joy to work with the company without worrying about what happens next. This year's renewal did not require me to contact Staysure as i had no changes to my policy. After 6 months I got a letter asking me to update my medical conditions. We're hiring a superstar Group SEO Manager. Volunteering. Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 0000249488 00000 n Can only give a reveiew on the quote offered using the website. I have used Staysure for several years now and find their staff knowledgeable and helpful. Sat. 0000284751 00000 n Thank you for choosing Staysure! Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. If you need more help, please visit our FAQ Help Centre. It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am happy with the cover the policy provides. We are pleased you found our colleagues helpful and price reasonable for your Annual Multi trip policy. We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex. Tried again signed in, same thing again. Enquiry Type . Anyone can write a Trustpilot review. In two separate emails (that I am happy to forward FYA) Ms X assured me that I was covered for cancellations, so, although still unwell,I organised a doctors visit to confirm the problem, get a certificate, prepared a claim and sent it to the relevant dept. Enter a name to find & verify an email >>> . 0000005472 00000 n I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. Telling us about your conditions is simple and straight-forward. Resolver can help you send your complaints to Staysure. Please check with your phone provider if you are unsure about how much a call will cost. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. Our policies are written in English, making it easier to understand what youre covered for. You can change your cookie settings at any time. After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. Contact details. We shall see what quality we get if we need to use it. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Very easy to make a change to my policy. We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. Please use the following address to get in contact with us. Companies House does not verify the accuracy of the information filed. very helpful staff if you need to query any thing. Consequently I always get a quote from them for all my insurances. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. Anyone can write a Trustpilot review. Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. See the latest vacancies here at Staysure. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Please input a valid email address. I knew exactly what I was buying and how much it was going to cost. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. I called the Staysure team to renew my annual travel insurance, I needed to change my destination and medical information. I got no satisfactory answer to my belief that I had 12 months cover incl. We use dedicated people and clever technology to safeguard our platform. Hours: 37.5. See the latest vacancies here at Staysure. 0000021984 00000 n We hope you have had some lovely holidays! Call our UK contact centres free. I was renewing our insurance for one year. Access your My Staysure account by logging in here. *voOP;q]O$b90hS2[lX8"6_S2Nn"VU !} Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. %PDF-1.5 % 202 45 Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. When I contacted Ms Xabout this, she told me to contact the claims dept. 0000001196 00000 n 0000022612 00000 n Ann Gwendolen Roberts. Verification can help ensure real people write reviews about real companies. For complaints regarding the policy sale and service. We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. As title suggests, recommend staysure to anyone. Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. To contact our press team, please email [email protected]. email: info@csal.co.uk / www.csal.co.uk . Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. So you can be confident that youve got the right cover, thats tailored just for you. I got to A&E where I was seen immediately and was able to call Staysure. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. Read 3 more reviews about Staysure Travel Insurance. We are pleased you find the process straight forward and price reasonable. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. This rating has decreased by -11% over the last 12 months. 0000006361 00000 n Very pleased with Melvin, he explained everything we needed to know. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. Instead, theyre full of the info you need to get things sorted. One more step! With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. Posted: March 24, 2023. 0000318456 00000 n 300K+ Plugin Users 47.6177115,-122.2034444 . Thank you Staysure.