visionworks return policy
Kudos also to Mario who took my mangled glasses I stepped on and made them wearable. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. Dr. Bassett is great. He was great!I totally had a good experience and would recommend them!! The professionalism was superb. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. She said she would have someone from lab to call before the day was over that was 4/3/2023. Or the style didnt end up suiting you like you thought. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. I came in for an annual eye exam. Rating: ZERO! This did not happen as of this morning a week later insurance company has received nothing. I am now being told my glasses will be available on June 14. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Reset your password. My appointment was in December! Visionworks is part of the Eyeglass Stores test program at Consumer Reports. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. I told her that I wasn't aware they had tried to contact me. Had back to back appointments for my kids and myself and everything went smoothly. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I was not at all impressed with the help. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? Unlock for unbiased ratings and reviews for products and services you use everyday. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. And if I could find the person that hired these individuals, I would question the interviewing process. The refund will usually be issued within 30 working days. We explain how to get a refund for a defective Visionworks order. Visionworks staff mismeasured my progressive lenses for middle distance. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Online purchases. I did not very much care for the attitude that I received as a customer over the phone. If you returned your glasses did you just go back in and pick new frames and do the whole process again? We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. Are there other similar companies to visionworks that are less expensive or better? Tip for consumers:Go somewhere else. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. I do recommend this company. Visionworks Return & Refund Policies. The 2 weeks came and went, I never heard anything, so I called after 3 weeks. So disappointed and disgusted. I received 2 sets, one that was originally missing, and a duplicate of the set I had originally picked up in the store. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Enjoy reading our tips and recommendations. Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance. Can't wait to have my glasses. Claim your listing for free to respond to reviews, update your profile and manage your listing. Everything You Should Know About the EZContacts Return Policy. They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? All featured frames come with a one-year worry-free warranty. Worst shopping experience I have ever had. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on 2023 Trustpilot, Inc. All rights reserved. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. Victoria helped me select my glasses. Be the first one to find this review helpful. You can't get this type of service on-line. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Visionworks is a US company that owns or operates 711 optical retail stores throughout 40 states and the District of Columbia. Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago Today, Jan 16, store called again lab sent one found frame to Schert lab. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. Today 4/4/2023 I check order status online it still says pending and delayed. Both shipped to the Dallas area lab not Schertz. Teleview appointment? I am furious. The prescription is clearly wrong, due to a mistake in how your eyes were measured . In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All You Need To Know About the Jet Return Policy. Where can I request not to wear a face covering? But if you order progressive. Price paid For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. To reschedule to an appointment that actually makes sense. STAY AWAY go somewhere else if you need glasses. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. I told her that it doesn't even make sense to have a teleview appointment. First impression. Allen H & Jill Y. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Was told to try them and if they didnt work to call and let them know that they would set up a time to come back. I was told the lab LOST my glasses! That an email would be sent to keep track of order. This will get you connected to a customer support agent who can help you get your return started. How they are still in business is a complete puzzle. Which is unfortunate, given the generous nature of it. Even today, the day of my appointment, I received an email and 2 texts reminders. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. I have been to the eye doctor at least 40 times in my life and I have never had an experience like the one I had with ******************. If you dont have it with you, you can still return the product. Find Out HERE! It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Date of experience: December 18, 2022. Can you return them? The lab stalled because they lost the frames I provided. This was very uncomfortable and kind of rude on their part. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I was warned by several co-workers to not deal with. Alluding that this nonsense is all my fault. All returned items must be in new and unused condition with original tags and labels attached. Visionworks offers a simple 30-day, money-back guarantee. Unfortunately the exact frame and color was not available. Insurance, Plans & Prescriptions Do you accept my vision insurance? Shop at your own risk. It even worse I can not get an answer as to why I do not have them. I have been very patient and at this point my patience has run out. A member of the office called with no further explanation of the invoice billed to me at time of service. Can you imagine that. UPS marked the package as delivered however my cameras never picked up a delivery. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. I returned them to the store for a full refund. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD Follow. To Whom It May ********** name is *************************.
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