why won't my dvr play my recordings optimum
, Multiple times I've done a Restart/System Refresh/actually unplugging the DVR box, I have the series "Felger and Mazz" on nbc sports Boston on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (1/4) it is not listed on the 'to be recorded' list. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. After doing that the program *did* appear in Scheduled recordings (and did record the next night), even though the red dot was still missing. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Leaderboard. Screw both ends of the coaxial cable back in. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. We can't get your messages right now. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Would I recommend Samsung to my friends - what do you think? Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding We have a 32 Vizio smart TV. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. The next thing were going to try is resetting the Windows Store. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Having trouble with a U-verse TV recording? There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. Not even when we go to scheduled shows can we find it. It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. Not associated with Microsoft, Customized shortcuts for Game bar not working, Xbox game bar not working/not opening on Windows 10/11 [Fix], Netwbw02.sys BSOD Error: How to Fix It on Windows 10 & 11, Mfc42.dll Missing: How to Fix Or Download It Again. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. Normally the HDMI port is not connected to the DVR. Sorry, something unexpected happened. Am I the only one who is having issues? I sent screenshots and info to the Community_Help handle message. I had a similar issue happen with Brian Williams at about the same time. Our team wants to reach out and touch base. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. As you are typing a drop-down list appears. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). Recordings stopped showing on the recorded list sometime Saturday. Ask a question. Sign in or register to get started. I watched one and when I came back to watch the other both were gone. Select Recordings > Scheduled and press OK to validate your settings. in. 04-12-2018 Recording may sometimes work only once or twice. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. If you're still unable to fast forward after . in. Learn how to troubleshoot problems with your U-verse TV DVR recordings. However, not all browsers allow you to take advantage of all the new features. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! I have been using the Cloud DVR for about 6 months. Navigate to the Recordings section of My Stuff. We are very happy to hear that and were able to assist! I've been having the same problem! function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. Optimum.net is compatible with a wide range of browsers. Guiding you with how-to advice, news and tips to upgrade your tech life. Invalid Optimum ID, please complete all fields. Time-saving software and hardware expertise that helps 200M users yearly. Reinstalling the app may also help. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. I also noticed that this issue depends on the app. in, 21-01-2018 I wanted either recognition that the device was faulty or that the design firmware was the problem. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? in the cloud even if one has a DVR box, I tried going to Xfinity -> Device Settings -> Sync DVR. 21-01-2018 Do not ask or give PII. Has Spectrum done any surveys on the customer satisfaction of the CDVR? Guiding you with how-to advice, news and tips to upgrade your tech life. My recording scheduled for 6:00pm started as scheduled. Plug the DVR back in. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. We can't get your messages right now. Slide open the battery cover and insert the batteries. We have recorded the late night Brian Williams show for ages. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Been using an old one. Restart the game and try recording again. I answered the Community_Help handle message. Ensure all cables are plugged in correctly. Scan this QR code to download the app now. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Recordings from DVR are pix. Want to learn how to use the Support Forums? This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). It is on the ks owners refund more info thread, on page 3 or4. Sign in. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. I doesn't appear to have worked on this one. My DVR is constantly only recording part of the shows. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. To change that, you just need to restart Game DVR task, and you should be able to record again. I can't fast forward through my Cloud DVR recordings. Connect your DVR / NVR to a router with an Ethernet cable. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. Tonight, it recorded 9:08pm-10:01pm. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. Hello, @horigan, thank you so much for giving us that update! We will be looking out for message! If you should need us for anything else, please do not hesitate to reach out to us! I record "The Voice" and other singing shows. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. It does not appear to be one particular channel or program title. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Please try again later. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. Change the video output resolution on TiVo Mini. Sign into manage your DVR and TV features. Report to your retailers as a fault immediately. Posted 1/18/13 10:44 AM What's happening? I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. The Cloud DVR is really annoying at times. Turn on your TV and select the matching HDMI input for Optimum Stream. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? Select 'Recordings' to pull up all of your recordings. Make sure you've got the recording space for that marathon of your favorite show. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . It really just seems to not be working properly.. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. You will then see the screen flash twice, which means the game is recognized. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). It just appears to randomly occur. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". 05:56 PM the CDVR. I had the same issues. Log in with your Optimum ID and password. The occasional "Recording Unavailable We're sorry we're unable to play your selection. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. To change that, you just need to restart Game DVR task, and you should be able to record again. Solution 1 Make sure your computer is compatible with Game DVR. If the problem persists, unplug your receiver and wait 15 seconds. I checked and the programs are on my series recording list. I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. Should I be calling Spectrum Support on this issue? DVR allows you to record up to 15 shows at the same time. How do I need to talk to get this taken care of? This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. This must be taken into consideration. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . Please try again later, DCD-1002. Please try again later. . And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. Now, press Windows button + G again, and you should be able . Optimum.net is compatible with a wide range of browsers. 21-01-2018 The screen flashes once the recording starts and completes. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. paul1277 post. Try to skip back and replay, or stop and restart the recording. Most of my recordings are pixelated and not worth watching. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. From here you can cancel the recording, or change the settings (which is what we want to do). Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Invalid password, please complete all fields. Cookie Notice is that possible? Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. Copyright Windows Report 2023. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Cloud DVR remains a work in progress and seems to be hit and miss around the country. Then choose Game DVR and enter your preferred keyboard shortcuts. 2 years ago 1 U user_430c9e Visitor 7 Messages I don't know what Spectrum did over the last few weeks, but they really have messed up. Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. I have checked and it looks like the ticket that was opened. I am going to send a private message from our Community_Help handle to request further information. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. We will debit in, It as know issue with all Samsung TVs since the ks series. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. Jump to a forum. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Press the down arrow button once then the up arrow button once to select the filter options. Select "Xfinity Support" from that list. Check out our guide on the best game recording software to use in 2019. DVR will NOT record shows on certain channels HELP! It seems to fail quite randomly, sometimes OK others - no! AT&T Community Forums. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Some recordings won't play. They even say I have not heard if this before! For more information, please see our For example, Penn and Teller Fool Us airs 9pm-10pm. Using the arrow buttons on the remote select 'Saved'. Power cycle your DVR / NVR. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. !, There are no other shows scheduled at the same time, so its not a conflict issue. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. In the DVR settings, the show is set to record 9pm-10:03pm. Using Player Controls on an In-Progress DVR Recording. Program didn't record. mv020 over 6 years ago. in. All of the three remote Receivers are served by coax from the gateway box. 02:24 PM 29-11-2018 Copyright Windows Report 2023. Actually there is bad news. I dont know if you have tried this but it has now worked for me. .They are on the Roku., WEB and Android. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. If you want a response from the company it is best to contact Customer Support. Copyright 1995-2023 All Rights Reserved. If I try the recording an hour or couple later it will play. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. None of my scheduled recordings were recorded at all on both Saturday and Sunday. Press DVR on your remote to access the Recorded List. Help would be appreciated. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. For me, the problem started again yesterday, and is continuing today. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem.
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